Please note: Due to COVID-19 and the increased volume of our carriers, delay may occur as we work as quickly and safely as possible.
SHIPMENT PROCESSING TIME
All orders are processed within 1-2 business days and shipped out on Mondays and Fridays, 2pm PST. Orders are not shipped or delivered on weekends or holidays.
*Orders placed Monday - Friday before 2 PM PST are usually processed same-day and shipped the following Monday. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
MISSING OR DELAYED PACKAGE
If your package has been marked delivered but you have not received it, please allow 3-5 business days from the date it was marked as delivered. Please also check with neighbors or family to see if anyone has collected your package on your behalf. If by the 3rd business day you still cannot locate your order, please reach out to us for assistance. We will then assist you with filing a claim for your order.
Please note, delays in transit times may occur with the shipping carriers and is out of our control.
INTERNATIONAL SHIPPING FAQ
Do you ship internationally?
International shipping is currently available everywhere minus Turkey, British Indian Ocean Terr., Christmas Islands, Cocos (Keeling) Islds, Congo - Kinshasa, Cook Islands, Curacao, Falkland Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norflok Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Isds, Somalia, South George and the South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Tuvalu, U.S. Outlying Islands, Vatican City and Western Sahara. Shipping rates for international orders will be calculated at checkout.
Which countries are not able to be shipped to at this time?
We do not ship to the following countries at this time:
British Indian Ocean Terr., Christmas Isds, Cocos (Keeling) Isds, Cuba, Falkland Isds, French Southern Territories, Iran, Niue, North Korea, Somalia, South Sudan, Syria, U.S. Outlying Islands, Western Sahara, Albania, Andorra, Angola, Azerbaijan, Belarus, Benin, British Virgin Islands, Central African Rep., Comoros, Congo - Kinshasa, Cook Isds, Curaçao, Djibouti, Equatorial Guinea, Eritrea, Faroe Isds, Fiji, French Guiana, French Polynesia, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Heard Island and McDonald Islands, Honduras, Iraq, Kazakhstan, Kiribati, Kosovo, Kyrgyz stan, Laos, Lesotho, Liberia, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, New Caledonia, Norfolk Isds, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, Sao Tome and Principe, Serbia, Sierra Leone, Sint Maarten, Solomon Isds, South Georgia and the South Sandwich Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon,St. Vincent & Grenadines, Sudan, Timor-Leste, Tokelau, Tonga, Turks & Caicos Isds, Tuvalu, Uzbekistan, Vanuatu, Vatican City, Venezuela, and Wallis & Futuna.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Passport tracking page.
When will I receive my order?
We want you to receive your order as fast as possible!
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
For any questions concerning your order placed through our website, please contact firstname.lastname@example.org. Please have your order information readily available and included in your email subject line.