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Contact Us

Address

Memebox Corporation 400 Concar Dr, 03-140, San Mateo, CA 94402

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We're here to assist you. We respond to all emails on Mondays - Fridays 9am - 5pm PST minus holidays. Check out our FAQ page!

Frequently Asked Questions

  • Who is MBX?

    I Dew Care is owned by MBX (formerly Memebox). It's a global multi-brand beauty and personal care startup. We are the proud creators of the k-beauty brands: Kaja, I Dew Care, Pony Effect, I’m Meme, and Nooni. 

  • Where are your products made?

    All MBX products are proudly made in South Korea leveraging the latest K-beauty innovations in the formula, packaging, and speed-to-market. We take great pride in ensuring all our manufacturers meet the highest standards when it comes to production and product quality. 

  • Where does MBX have offices?

    MBX has offices in San Francisco, Seoul, Shanghai, and Taipei.

  • What is your return policy?

    If you are unsatisfied with the product you purchased, please refer to the return policy of the retailer you purchased the product from (i.e. Ulta, Target).

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for return in the body of the email.

  • How do I start a return?

    To start a return, please contact the retailer you purchased the product from (i.e. Ulta, Target). 

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for return in the body of the email.

  • What if I want to cancel or change my order?

    To cancel or change your order, please contact the retailer you purchased the product from (i.e. Ulta, Target). 

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for cancellation or change in the body of the email.

  • Who should I contact if I have a problem with a product I ordered?

    If there is a problem with a product you purchased, please contact the retailer you purchased the product from (i.e. Ulta, Target).

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and the product issue in the body of the email.

  • Where do you ship / Are your products available globally?

    We love our global customers and are working hard to get our products sold in as many countries as possible! Currently, I Dew Care is sold on idewcare.com, Amazon, Ulta, and Target. For more updates on global shipping, be sure to follow us on social media and sign up for our emails to be the first to hear about any updates! For more information, please refer to our retailer sites below to see detailed information on international shipping:

    Amazon Shipping Policy
    Target Shipping Policy
    Ulta Shipping Policy

  • How can I find your products in stores?

    Find our products in-person using our store locator.

  • Interested in a wholesale / retail partnership?

    Please contact the following emails per sales region:

    North America us.retail@memebox.com

    South Korea korea.retail@memebox.com

    Asia (except S.Korea) apac.retail@memebox.com

    Others worldwide.retail@memebox.com

  • Does I Dew Care offer any discount codes or coupons?

    We sometimes run promotions on our products. To stay up to date on our sales or promotions, please join our email newsletter or follow us on social media!

  • How do I request specific information about a product?

    Please visit our product pages on idewcare.com, Ulta, and Target to find specific information about our products like how-to-use and ingredients! If you have additional questions please feel free to email us at orders@memebox.com and we are happy to provide you with more information. 

  • I would love to join your team. Are you hiring?

    We’re always looking for inspired team members to help take MBX to the next level. Interested in joining us? Follow MBX on LinkedIn to be the first to know about new opportunities.

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