Please note: Due to COVID-19 and the increased volume of our carriers, delay may occur as we work as quickly and safely as possible.
SHIPMENT PROCESSING TIME
All orders are processed within 1-2 business days and shipped out on Mondays and Fridays, 2pm PST. Orders are not shipped or delivered on weekends or holidays.
*Orders placed Monday - Friday before 2 PM PST are usually processed same-day and shipped the following Monday. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
INTERNATIONAL SHIPPING FAQ
Do you ship internationally?
International shipping is currently available everywhere minus British Indian Ocean Terr., Christmas Islands, Cocos (Keeling) Islds, Congo - Kinshasa, Cook Islands, Curacao, Falkland Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norflok Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Isds, Somalia, South George and the South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Tuvalu, U.S. Outlying Islands, Vatican City and Western Sahara. Shipping rates for international orders will be calculated at checkout.
Which countries are not shipped at the DDP service level?
The following countries can be shipped to the DDU service level, but not the DDP service level: Albania, Angola, Azerbaijan, Belarus, Benin, British Virgin Islands, Comoros, Dijibouti, Equatorial Guinea, Eritrea, Faroe Islands, Fiji, Georgia, Gibraltar, Greenland, Greneda, Guinea-Bissau, Honduras, Iceland, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Libya, Mongolia, Montenegro, Montserrat, Myanmar, New Caledonia, North Macedonia, Papua New Guinea, Russia, Somoa, San Marino, Sao Tome and Principe, Serbia, Sint Maarten, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Timor-Leste, Tonga, Turks & Caicos, Isds, Uzbekistan, Vanuatu and Wallis & Futuna.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Passport tracking page.
When will I receive my order?
We want you to receive your order as fast as possible!
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at email@example.com.
For any questions concerning your order placed through our website, please contact firstname.lastname@example.org. Please have your order information readily available and included in your email subject line.